Job Description
Role: Customer Service & Internal Sales Lead
Location: On-site - Hollywood, South Birmingham (with parking)
Salary: £30,000 - £35,000 + commission
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Be part of a company with a real commitment to environmental awareness.
We’re seeking an Customer Service & Internal Sales Lead for our client based in Birmingham!
Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!
Our client's company was originally founded to reuse corrugated boxes after WW2 – staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.
Key Responsibilities:
- Oversee the complete customer journey
- Plan, execute and analyse sales and marketing campaigns
- Lead existing customer service team to aid in strengthening existing working practices
- Support product enquiries
- Develop best solutions for customers
- Process orders
- Manage customer accounts
- Proactively contacting customers to further sell different products
- Monitoring customer feedback
- Examine feedback performance data to aid in departmental improvements
- Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service
Skills and Qualifications:
- Previous experience in customer service, internal sales or B2B marketing beneficial
- Previous experience in technical sales
- Self-motivated, confident in using own initiative
- Able to motivate others – leadership skills
- Strong organisational skills
- Able to handle multiple tasks and adhere to deadlines
- Strong communication skills
- Problem solving skills