Job Description
Luxury fashion lifestyle brand, Aspinal of London, are hiring for our customer services team in Fernhurst with a key focus on repairs admin. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers as well as our team members. We are growing at an incredible rate, and we are looking for passionate and determined people to join us on the journey.RequirementsAs a Customer Services Advisor you are much more than the first point of customer contact for Aspinal of London’s various sales channels: you are our Brand Ambassador, responsible for ensuring that every interaction on our virtual sales floors exceeds our customers’ expectations. Working to team sales and satisfaction targets, you will ensure that you leverage every customer interaction into a potential sales opportunity, but most crucially own the customer experience from order through to delivery and aftercare. As a team player, you will support your Customer Service co-workers, provide excellent customer service and resolve issues on a daily basis, and lead by example during every customer interaction. This role will also have a particular focus on repairs admin and providing full support through the customer journey. BenefitsThere's plenty of them...Comprehensive training and inductionCompetitive Salary Generous staff discount schemeConstant training, coaching and mentoring