Job Description
Customer Success Support | Up to £25k | Huddersfield / Hybrid
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We have a great opportunity for an ambitious customer-focused individual to develop their skills and career within a successful EdTech business, working as part of a friendly and supportive team.
We would love to hear from you if you thrive in a customer facing role and are passionate about forming great relationships. You will have the opportunity here to make a difference in an evolving and growing customer success department, where the customer is the heart of the business.
Role / Responsibilities:
- Provide onboarding support to new customers
- Provide technical support to existing customers
- Assist with customer queries via phone, email and live chat
- Assist with daily troubleshooting / support tickets
Skills / Requirements:
- Great customer service skills
- Strong communication skills – written and verbal
- Experience of Excel, or some data management eg. Inventories, tables
- Passionate about customer journey/engagement
- Tech-savy
This role could be suitable for someone at entry level looking to kickstart their career in customer success, or someone with previous experience working within a customer success or a SaaS/EdTech environment.
Package:
- Basic salary up to £25k DOE
- Hybrid / flexible working model
- 25 days holiday plus bank holidays
- Private healthcare
- Pension scheme
This Customer Success Support vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg 11525223).