Job Description
CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.
Apply below after reading through all the details and supporting information regarding this job opportunity.
Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.
CHEQ is a global company with offices in Tel-Aviv, New York, Tokyo and London.
We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.
In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ’s award-winning click fraud blocking solution. You will be a trusted advisor and the face of the company for our clients.
Responsibilities :
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
- Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
- Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
- Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
- Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
- Drive customer advocacy in the form of references, referrals, and case studies
Requirements:
- 3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
- Analytical and problem-solving skills, with strong attention to detail.
- Superior verbal, written communication, and presentation skills.
- High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
- Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
- Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
- Experience in the cybersecurity space is an advantage.
- Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
- Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
- Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
- Bachelor's degree with a technological background - an advantage
- Working days - Monday - Friday