Job Description
Customer Success Manager – Aviation – Remote – UK Our mission is to grow and strengthen the Customer Success Team in order to ensure we have strong customer relationships that bring about business retention and growth.Aspire Software is hiring for a Customer Success Manager to focus on increasing customer satisfaction and product adoption, leading to a positive customer experience, and driving growth through renewals and net retention improvements.The remit includes Customer Support, where the focus is on building a Support model that underpins the Customer Success goals. The support team is multinational and needs to be built to provide support aligned to customer expectations; multi-time zone; provision for out-of-hours, and multilingual.Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.The successful candidate can be anywhere in the UK; This position can be remote or work from any of our offices.What your day will look like: The core purpose of this role is to focus on increasing customer satisfaction and product adoption, leading to a positive customer experience, and driving growth through renewals and net retention improvementsThe support team is multinational and needs to be built to provide support aligned to customer expectations; multi-time zone; provision for out-of-hours and multilingualImplement customer success metrics establishing the criteria for our customer success metrics across our customer base and ensuring we are measuring and improving themThese metrics will include aspects of satisfaction, adoption, usage, and retentionDriving change through successful processes, helping develop playbooks and engagement strategies with your teammates in sales, marketing, implementation, and product to drive expansion, renewals, customer satisfaction and overall customer healthYou'll reduce revenue churn and drive retention through greater advocacySetting new customers up for success and driving adoption and engagement in productMeet the needs of the evolving customer expectations and product capabilitiesWorking across sales, marketing, implementation, and product to drive expansion, renewals, customer satisfaction and overall customer healthYou'll reduce revenue churn and drive retention through greater advocacyAbout you: 3-5 years of cross-functional project management experience in the software sector, within the aviation sector, is essentialProficient in our software offering and must have a general understanding of software development and support in, MS Suite, Salesforce, JiraAbility to clearly communicate with others and set the right expectations with their teamTravel required predominately across EMEA up to 30%Degree qualification within a technical disciplineProject Management qualifications preferredProven project management skillset essentialProfessional level of communication in English both written and verbalConfident in leading meetings and skilled presenterExperience working with global virtual teamsAbility to manage multiple workstreams across multiple projectsProven entrepreneurial spirit and pace-setter traitsBring a proven entrepreneurial spirit and pace-setter traitsExcellent Leadership, communication, organizational skills and writing skillsExcellent analytical and problem-solving skillsA "roll up the sleeves" attitude towards problem-solvingGoal-oriented with comfort in setting measurable goals for others and him/herselfComfortable working independently as well as in a teamAbility and willingness to create change, passion for continuous improvementLegally authorized to work in the UKFor more information, please visit our website at www.aspiresoftware.com