Job Description
Customer Success Manager - FMCG groceries sector experience
- Full-time
- This is where Data Impact by NielsenIQ comes in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
- Our objective: to enable our clients to define the best strategy, take the best decisions and optimze their execution in real-time
- Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 60 countries, we are looking for new colleagues to join our great team in the UK
- A young but experienced and dynamic team with a resolutely start-up attitude!
- A uniquely diverse and international environment with more than 40+ nationalities
- A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Participate in events and forums
- 1 to 3 years proven experience as an Account Manager or other commercial position (trade manager, e-commerce ...) for an FMCG manufacturer
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel (post-Covid)
- Dutch or other European language would be appreciated but not mandatory
Why Data Impact by NielsenIQ?
The phenomenal development of e-commerce has given rise to huge quantities of data and
information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
Under the responsibility of the VP sales EMEA, in London, and the CEO in Paris, you will join our growing UK team to manage our portfolio of clients in EMEA and US
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About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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