Job Description
Mercury Systems International is specialized in the design, manufacturing and maintenance of complex high-performance safety and mission critical avionics and defense computers. We are part of Mercury Systems Inc., a US based company.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Due to an increase in our activities, we are looking for new talent to join our Quality team in Silchester, UK.
POSITION SUMMARY
The candidate will provide full component engineering expertise and support to International Design and In service teams. She/He will lead technical analysis to support customers (internal or external) and solve technical issues.
She/He will support RMA’s (Under and out of warranty)
RESPONSIBILITIES
Component Engineering Scope:
- BOM gate review
- supplier PDN / PCN notification management (receive notifications, create ticket, inform engineering/OPL, update Maestro QA#3486)
- Obsolescence resolution (evaluate impact, analyse alternatives, propose LTB)
- counterfeit prevention (report analysis, training)
- export control (component classification, change management) + Item status management
- customer reporting (OMP, OCPL, obsolescence notifications, component kit sales…)
- component selection support to engineering / New component validation screening (Redmine http://ces-redmine.ces.ch/projects/new-component-creation)
In Service Support:
- First point of Contact/interface for customer RMA’s
- Drive and manage RMA’s with appropriated Quality teams
- Establish Support Documents required by the projects
- Key technical expert on legacy products
- Prepare procedure when rework is needed at customer site
Support to Production:
- Support production test technicians on problems encountered when testing products.
- Drive root cause analysis and corrective actions to support yield reduction.
Root Cause Analysis:
- Carry out inspection and troubleshooting of defective used product or subparts that have been kept for further analysis.
- Synchronize root cause analysis activities with methods or engineering (8D and problem solving)
- Feedback loop to Engineering for Lessons learnt process.
- Participate to the Quality Clinic for customer issues and RMA in service
KPI responsibility: In service
- Customer claims (Escape, Deviations, etc..)
- Customer audit score
- RMA’s (in and out of warranty)
- Quote profitability support/contributor
SKILLS/EDUCATION
- University degree in science or Engineering (BA/BS) or higher.
- At least 2 years’ experience in Electronics manufacturing or repair, preferably in the Aviation, Space and Defense (ASD) industry.
- English spoken and written.
- EASA Part 145 Certifying Staff Member (when authorized):
- Have a minimum of 6 months relevant component maintenance experience in any consecutive 2-year period.
- Are in possession of an appropriate aircraft maintenance license or a personal authorization that is valid for the period that the certification authorization to be issued.
- Have an adequate understanding of the relevant components to be maintained together with the associated organisation procedures.
We are offering:
- Flexibility to work from home.
- Flexible working hours.
- Projects with high level of complexity.
- Continuous learning and development opportunities.
- Well-being platform.
- Inclusive culture.
- Mentorship program.
- High responsibility and autonomy to make an impact.
Why to join Mercury
Mercury Systems is the leader in making trusted, secure mission-critical technologies profoundly more accessible to the aerospace and defense industries. Optimized for customer and mission success, our innovative solutions power more than 300 critical aerospace and defense programs. Headquartered in Andover, Mass., and with manufacturing and design facilities around the world, Mercury specializes in engineering, adapting and manufacturing new solutions purpose-built to meet the industry's current and emerging high-tech needs.
Our People
At Mercury, our people are at the very heart of our Purpose, “Innovation That Matters. By and For People Who Matter.” We are innovators and committed to create an inclusive culture. We are industry leaders developing cutting-edge technology that makes a difference and creates a lasting impact. We are talented people who help and care for one another every day. We know that when the stakes are the highest, nothing can be compromised. If you are driven to make a difference, join a company that is already making one.
Our Culture
We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
DETAILS OF THE MISSION
Location: Silchester, UK
Occupancy: 100%
Type of position: Permanent role
We offer you the opportunity to join a highly qualified and motivated team and the possibility to work in an international environment.
If you are interested in this position, we kindly ask you to send your detailed application. Only candidates selected for an interview will be contacted, thank you in advance for your understanding.