Job Description
✨We are currently recruiting for a leading global hydraulics manufacturing company who are involved in motion and control technologies. Our client is global, located in 45 countries, providing products and services to customers in 104 countries and over 10,000 employees. Due to the growth of the company, they are currently seeking a Customer Support Coordinator who will perform a key role in supporting and managing the customer expectations within UK Sales. They are looking for an enthusiastic, self-starting and proactive individual who potentially would consider a leadership role in the future.✨
Key Responsibilities:
- Primary day to day customer point of contact, providing proactive communication on all order related matters and ensuring best possible Customer Experience.
- Order book review and late backlog management.
- Focus on targets for On Time Delivery performance by proactively managing backlog.
- Develop communications and relationships.
- Deal with customer enquiries and requests in a professional manner. Use problem solving skills and own initiative to respond to queries regarding delivery or invoice challenges. Take the necessary corrective action to prevent reoccurrence.
- Ensure that all computer and paper records are up to date, accurate and held centrally in respective databases.
- Have a flexible approach to new tasks and special projects. Use own initiative and work together to meet requirements and goals of the Organisation. Proactively consider ways of improving the Organisation’s efficiency and level of customer experience.
- Participate in team meetings contributing with ideas and initiatives.
- Participate in and drive cross functional team meetings to problem solve challenges self-observed or reported by the Customers.
Desirables:
✅Ability to work collaboratively with your colleagues.
✅Self-starter with experience in a result and target driven environment.
✅Ability to work on own initiative, proactively take on tasks and problem solve.
✅Relevant experience in developing customer / supplier relationships.
✅Proficient in Microsoft packages.
✅Excellent time keeping.
✅Experience using Salesforce CRM.