Job Description
On behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be self-motivated and reliable. Experience & Skills Conversant with Microsoft Office Excellent communication and telephone skills required Awareness of multi-currency processes (GBP and $) Keen Eye for detail and high level of accuracy at all times is required High level of numeracy and literacy Able to use own initiative, training tools and company procedures Ability to learn in-house software systems Knowledge of export compliance and logistics would be advantageous, although training will be given Ability to work within a small team under pressure and as an individual Duties & Responsibilities Designated Account responsibility, dealing directly with our Manufacturing partner Quote and Data entry Manual Order entry, Order Processing & Order acknowledgements In-house communication with New York, Sales Managers and Product Managers Setup of new customer accounts, processing Application Forms, End User Statements Running weekly systems reports and performing updates to Sales Orders where necessary Management of weekly Order Books and Shipping reports from Manufacturers (within the UK) Responsible for promoting excellent customer satisfaction at all times