At SNG, we're committed to creating safe, provide quality, affordable homes in happy, successful communities that leave a lasting, positive impact on our customers' lives. Our approach revolves around putting the customer first, ensuring every interaction is handled with care, respect, and inclusivity.
We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.
You'll be based in our office in Newbury, with the flexibility to combine home working .
The Role
Your role will be to inspire, lead, and motivate a dedicated team of circa 8 Customer Support Advisors. Your role will be pivotal in ensuring the delivery of consistent, high-quality service across all channels, embodying our commitment to 'right first time' outcomes and customer satisfaction
Key responsibilities:
Knowledge and skills:
Interviews will be held week commencing the 8th July.
What you'll get from us
We have some fantastic benefits on offer at SNG, including:
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.