Job Description
The ideal candidate will use their passion for big data and analytics to provide insights to the KDUK Group business, enabling the different business units to understand trends, costs and profit margins to make informed decisions. To produce and create data visualisations using MS Power BI reports that provide business intelligence to allow business Managers make better, more informed decisions.
Key responsibilities and tasks:
- Provide business analysis utilising data from several internal systems and databases.
- Produce and maintain dashboards using Power BI to provide vital MI to our Managers and stakeholders.
- Production of service performance stats for our customers and channel partners delivered by the Client Service Managers to fulfil contractual requirements.
- Production of service statistics to look at our various support functions to understand call volume and other key metrics for the Head of Field Service and Service Desk.
- Provide periodic reporting to our framework providers to establish rebates.
- Development of new Management Information reports to fulfil new business requirements and provide business insight to our end customers, channel partners and internal departments.
- Measure, monitor and analyse service frequency, parts replacement, consumables usage and product reliability at the product level, service call level, resource level, contract level and account level.
- Review and recommend areas for improvement in all measurable areas including automation.
- Produce ad hoc reports as requested through Data MI ticket requests.
- Assist with project management to deliver large Data MI reporting requirements.
Any other tasks as directed by Business Intelligence Manager and/or Head of Service Strategy & Design.
Key skills required:
- Advanced Power BI skills
- Good Microsoft Excel Knowledge
- Understanding of SQL databases
- Interpersonal skills and the ability to work effectively in a team
- Excellent levels of communication, both written and verbal
- Self-motivated with attention to detail
- Organisational and analytical problem solving skills
- The capacity to be flexible and to adapt to changing demands and expectations
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
- A chance to develop! We are able to support your development with professional courses. You can enquire about this upon successfully passing your probationary period.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - Access to discounts / perks
- EyeCare - Access to money off for glasses and sight test
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.