Job Description
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Data Protection Manager
We are currently looking for an experienced Data Protection Manager to join our Data Protection & Assurance Team.
You will lead and develop our data protection team providing assurance for data protection activities across the service ensuring that we comply with our legal obligations to protect personal data and provide the highest standard to our customers and employees.
Contract: 12 month Fixed Term Contact
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Reporting to: Deputy Data Protection Officer
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The data protection legislation is detailed, and you will be an expert in the field, being the escalation point for the team and wider organisation in respect of complex and sensitive data protection and privacy matters. You’ll need to be confident in providing solutions-focused data protection subject matter expertise, work in partnership with colleagues to evaluate data protection risks and identify migrating controls, build strong relationships with senior leaders, and embed privacy by design into all activities.
With the rapidly advancing pace of technology and as the Ombudsman Service continues to innovate and improve the ways in which it works, your role will be pivotal in ensuring the rights of individuals are protected.
You’ll champion the highest standards of data protection and fostering a culture of privacy. You’ll be on the lookout for best practice and how we can use the latest developments to continuously improve how we deal with data protection. You’ll bring that insight back to the ombudsman service to embed into your team and, working with relevant senior colleagues, across the organisation where necessary.
As a hands-on manager, you’ll help manage and develop your team through coaching, sharing knowledge and giving feedback in the moment – encouraging continuous improvement. And you’ll provide support to senior leaders –– helping us deliver on our organisation’s wider objectives and commitments.
Key responsibilities
- Helping the whole organisation comply with relevant legislative and statutory requirements for data protection – including through promoting good practices and improving awareness of relevant policies and procedures
- Managing our data protection complaints procedures and ICO investigations for all data protection matters (except information rights requests)
- Managing our data protection awareness and communications programme, ensuring timely and accurate data protection information is provided across the organisation
- Understanding how the data protection function is performing against key performance indicators– and identifying any concerns or observation with the DPO to influence the data protection action plan
- Ensuring our policies, procedures, privacy notices and guidance notes remain up to date
- Managing our formal, documented records of processing activities and establishing policies and procedures to ensure that it remains accurate and up to date
- Establishing and managing our policies and procedures to ensure we appropriately manage data sharing decisions and working with colleagues in information security and legal to ensure that we have procedures in place to make sure that restricted transfers are made appropriately
- Providing risk-based advice on PIAs and DPIAs across the service, as necessary
- Proactively monitoring and managing performance, addressing issues effectively – including listening and responding appropriately to customer feedback and service complaints
- Providing coaching and professional development so your team can maintain and continually improve the skills they need to handle all aspects of information rights work effectively
- Creating a culture where people in your team are encouraged and inspired to deliver measurable improvements to customers
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Experience of managing a team of specialist data protection experts
- Demonstrate a deep knowledge and understanding of data protection legislation – with the ability to apply this in a practical way to individual projects, risks and advice
- Qualified in data protection or equivalent relevant experience managing data protection activities
- Demonstrate the skills and knowledge required for the role
- Demonstrate experience managing risks and issues and communicating the impact to relevant stakeholders
We would also like you to have the following skills:
- Experience of influencing and persuading at a senior level – and experience of stakeholder management
- Be an outstanding communicator and listener with the ability to collaborate and build great working relationships with your stakeholders
- Have strong prioritisation skills and able to effectively manage user expectations
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes’ walk from the main station
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
- Please apply by uploading a single document containing your current CV, and a supporting statement of how you feel you are the person for the role (No more than 500 words)
Applications need to be submitted by 23:59 Sunday 23rd June 2024
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!
About Us
Who we are…
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.
The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about this here .
We are proud to be a Disability Confident employer. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.