Job Description
Delivery Manager
We would love to hear from principled, enthusiastic and dynamic people who are excited to join a SaaS FinTech scale-up. Here’s a bit more about us and why nudge is a great place to be and supercharge your career.
What do we do?
At nudge, we’re boosting individuals’ financial wellbeing and in doing so, helping people, businesses and communities thrive.
In the current global climate, with financial stress on the rise, this is more important than ever.
nudge’s technology provides its users with a financial education experience that’s personalised and completely unbiased. With timely prompts (nudges), a financial social feed and interactive tools, we help people take action, take control and drive lifelong change.
We want every employer in the world to embrace their unique opportunity to improve employee financial wellbeing and make this a key strategic priority for their business.
Our success to date
- Lightning Growth: The market for Workplace Financial Education is growing exponentially, with 2/3rds of larger employers expected to adopt in the next three years. This has helped us build a profitable business with +70% year-on-year growth and being renowned as one of the fastest growing FinTech scale-ups in Europe
- A Stellar Client Base: Including Cisco, Expedia, Facebook, Visa, Virgin, IBM, Samsung, Clifford Chance, Selfridges and BlackRock. Currently delivering to near 500,000 users with projected user base of 2 million at the end of 2023
Role overview
nudge is now live in 100+ countries and continues to be a popular benefit for the largest organisations in the world. As a result of our growth, we’re planning on increasing the size of our Client Service team, with the Delivery Manager role being crucial to facilitating this progress.
The Delivery Manager is accountable for ensuring that our global portfolio of new clients are onboarded successfully. Success encompasses a range of factors, but key performance indicators will include: seamless handovers (from Sales to implementation and implementation to Client Success), launching projects in under 100 days from kick off, building positive relationships with key stakeholders to ensure they are nudge advocates, and working internally and externally to maximise engagement. You will be leading the “onboarding” phase of the client journey, which typically begins once a client has signed up to use the nudge technology and runs all the way through to post go-live when we can confirm the service has been seamlessly embedded into day-to-day operations.
This is a great role for someone who is experienced in managing technology projects and is looking for their next challenge, with a focus on the delivery of global technology rollouts and opportunities to grow and develop their career in a fast-paced SaaS business. The ideal candidate will be a natural leader, who loves working with clients while being a role model for others in the team and wider business. You will have a significant level of experience in line management and leadership roles which have equipped you with the skills you’ll need to flourish in this role.
Responsibilities
In this role you will:
Lead – you will draw from your experience to manage our most complex enterprise programs, working closely with other members of the team to upskill them and support you to deliver the program of work. You will need to build strong relationships with others who are delivering projects, in a line management and coaching capacity. It will be important to motivate the team to deliver to the same high standards that you uphold in your own work. As a result, you will ensure new client implementations are delivered on time, to scope and within budget. You will have the knowledge and confidence to make recommendations on how to approach and resolve complex project scenarios that may arise during the delivery phase.
Build – just as important as your ability to lead projects is that you are able to create strong and long-lasting client relationships with key stakeholders during the project lifecycle. You will be comfortable and effective communicating both positive and constructive messages to senior individuals internally and externally, and do so in a way that maintains a positive and progressive relationship.
Organise – project governance will be key; this will include the creation and maintenance of a project plan, actively tracking open actions, risks and issues as well as managing and leading regular key client stakeholder calls. You will be capable of managing multiple complex client programs at any one time, knowing where to prioritise your time and resources to foster the best results. You will strike the right balance to being close to the detail where needed and taking a strategic view across other projects in the portfolio.
Collaborate – you will work closely with the nudge Sales Team in the UK and the US to ensure the implementation process is as seamless as possible. This will involve leading calls with prospects to help define the nudge solution and working through technical and consultative initiatives during the contracting phase of a program. You will have a sound understanding of SaaS, working with our client service consultants to configure the nudge technology in a way that enables future process automation and also facilitates high levels of employee engagement. You’ll also ensure there are effective handovers between Sales (at the start of the project) and Client Success Managers (at the end of the project).
Innovate – With your experience of delivering similar projects you will drive improvements to our existing methodology.
Contribute – to the culture, growth, and ways of working at nudge. You will have the opportunity to work on cross-team collaboration initiatives and projects that support the company’s strategic business goals.
Skills and experience
We’re looking for someone with 8+ years of project management experience who is passionate about delivering a best-in-class service to the clients they work with. nudge is growing at speed so you’ll embrace fast-moving and constantly evolving environments. If some or all of the qualities below resonate with you then we would love to hear from you.
- Project management experience and recognised qualifications such as PRINCE2 or Agile.
- Experience of delivering global technology projects, preferably in the HR and Benefits ecosystem.
- Experience of working with project stakeholders, including being comfortable communicating to board level.
- You are a creative problem solver and embrace the opportunity to find solutions when presented with a challenge.
- You have the capability to proactively plan your workload, even when you have multiple and seemingly conflicting priorities.
- You thrive when working collaboratively with other team members as well as being happy completing tasks autonomously; whilst you will be supported every step of the way, you won’t require micro-management.
- You have exceptional attention to detail, with an enthusiasm for accuracy.
- You have excellent oral and written communication skills, with a confidence to build relationships.
- You’re passionate about technology (embracing the more technical details) and understand the positive impact it can have for our clients and end users.
- You’re commercially aware and understand how your role and performance influences wider team and company objectives.
What’s in it for you?
At nudge we put people first. Our values are “friends through thick and thin”, “embracing differences, supporting individuals”, “leading and sharing” and “always learning”.
We have an open, friendly and supportive work environment that we hope you’ll be proud of. And we’re growing fast which means great opportunities to accelerate your career, alongside some of the brightest minds in the industry.
We offer a very competitive reward and benefits package, which includes:
- Share options
- A competitive salary
- A personal learning and development allowance
- 25 days annual leave, plus your birthday off
- A company pension scheme
- Life Assurance and Critical illness cover
- Health care cash plan
- Regular company socials and wellbeing activities
- A flexible working environment
- Unparalleled opportunity to develop your career rapidly through exposure to all company areas
Thank you for taking the time to review this role specification! If it sounds like you, we’d love to hear from you …