Job Description
Land your next role in the world’s most prestigious aerospace events at Farnborough International Exhibition and Conference Centre.We have a fantastic opportunity available to join the team as a skilled Deputy Catering Manager.Farnborough International is the go-to destination and organisation for the pioneers of today and tomorrow, famous for delivering world class air shows and events.As Deputy Catering Manager, you will cover all aspects of catering operations on a day to day basis running numerous outlets situated across the venue. You will also need to support a wide range of hospitality events and conferences.If you are a dedicated individual who is passionate about delivering excellent standards to our customers and excited to get off to a flying start, then we want you to hop on board.The role will require energy, confidence, problem solving skills and some previous supervisory experience. In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.Key Responsibilities: Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with Catering Manager suggestions to improve profitability of area.To implement and manage those group health and safety, fire safety policies, procedures, and arrangements as applicable to your work activities and working environment, this includes all workers within your area are trained and adhere to the policies.Proactively manage resources and take appropriate action to changes in the business this includes controlling the temporary labour budget.Manage, train and develop all colleagues within your area to delivery business activity now and in the future.Deputise for Catering Manager in their absence.To implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations.To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action.To demonstrate high leadership skills thereby providing the basis for high group moral and staff motivation.To allocate duties and responsibilities to all team members. Ensure staff are trained in all aspects of role – ability to recognise training requirements and offer ‘hands on’ approach when required.Practical supervision of temporary staff to include appropriate long-term development of staff dealing with disciplinary issues, managing absenteeism etc. To ensure that all pre booked goods and services are carefully noted and delivered to the customer’s satisfaction.Control of the temporary labour budget.Where required, be involved in sales meetings identifying opportunities to theme and create new concepts for both retail and hospitality offers. Skills and Experience needed: Experience in multi-faceted catering retail environment or experience in a Junior Managers position.Proven ability to work under pressure with excellent customer service skills and an eye for attention to detail.Computer Literate to be competent in Microsoft Office.Numerate & literate with good verbal and written communication skills. Benefits: 25+ day’s holiday; group personal pension; private medical; meal entitlements, dental, cash health and holiday buy flexible option and many more great benefits. The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with usDisclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date.