Job Description
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
Deputy Laboratory Manager UK
About the Position
Deputy Laboratory Manager will work at the ALS Prescot Site. Reporting to the Laboratory Manager UK, the Deputy Laboratory Manager will be responsible for the management, quality and operational performance of the UK analytical laboratory when the laboratory manager is absent. Encompassing all services, operations, processes and controls from sample receipt through to the approval stage within the Analytical Services function to deliver profitable, efficient and highly accurate laboratory services.
Basis: Full Time , Monday to Friday, Working hours TBC.
Salary: Competitive + bonus scheme
About you
To be successful in this role you will have:
A degree level qualification in a relevant subject.
Have a minimum of 10 years’ experience within the metals and minerals industry
Minimum of 3 years working at senior management level
Able to liaise professionally at ALL levels with internal and external customers
Able to deliver overall and individual commodity analysis services
Good commercial understanding and appreciation of factors involved in delivery quality services profitably
Good understanding of quality of service and appreciation of factors involved in delivery a quality service
Competence with standard Microsoft software packages and well-practiced in preparing Management information and reports
Working knowledge of analysis commodity sectors (minerals and metals)
Working knowledge of quality services and the factors involved in delivering a quality service to ISO 9001:2015 and ISO 17025:2017 standards
Working knowledge of profit & loss systems and the factors involved in delivery a profitable service.
Prior management and commercial experience
Professional or academic understanding of science ideally in a scientific discipline
Working knowledge of LIMS (Laboratory Information and Management System)
Sufficient technical understanding and awareness of laboratory services to be able to communicate technical solutions and methods to reflect best practice
Position duties
Strategic business contribution, planning, and execution within the ALS Inspection Division.
Delivery of ALS Inspection UK business objectives and targets in cooperation with Finance – Commercial – Inspection – Assay Customer Services departments- Quality.
Aid in the allocation of work to laboratory team according to their competence and skill set, knowledge, availability of equipment and customer requirements.
Monitor and aid delivery of Key Performance Indicators and targets; liaise with all departments with a view to improving the efficiency and effectiveness of the processes involved.
Work directly with departmental laboratory managers as required to maintain and monitor quality, TAT and productivity.
Take part in and contribute to on-going development programmes for areas of responsibility to continuously improve efficiency and effectiveness of the Laboratory.
Work directly with departmental laboratory managers to plan workflow, and resolve any technical, personnel, or quality issues.
Undertake other line management responsibilities as required and in accordance with the seniority of the position.
Responsible for quality of results and laboratory service provision.
Delivery of customer requirements within required specification and time frame.
Attend client meetings when requested and respond to clients queries within authorised parameters in a timely manner.
Escalate client issues as appropriate. Complaint and dispute investigation and resolution.
To manage and ensure compliance with the clauses of the accreditation standards, ISO 9001:2015 and ISO 17025:2017.
To participate where required in UKAS/ISO audits of the Quality Management System.
Assist implementation of effective corrective actions to any non-conformances raised.
Technical consultancy as required either within the laboratory, to ALS satellite laboratories or for external customers.
Aid in the recruitment, training and development of the laboratory team to maintain optimum levels of laboratory workforce and skills across all departments to meet the business needs.
Evaluate and improve the Laboratory department’s skills using performance reviews and monitoring training plans in conjunction with HR Manager, Technical Manager and Laboratory departmental managers.
To act and undertake all duties with respect to the lab manager when they are absent
This role will also come with the following fantastic benefits:
Attractive Salary - 25 days holiday plus bank holidays - Free parking - 6%employer pension - Free staff canteen - Life Assurance
This is an excellent opportunity for a motivated and highly skilled person looking to develop their career in an international company.