Job Description
Become a part of our energetic team in the role of Desk-side Support at our client's location! You will play a pivotal role in installing, troubleshooting, maintaining, and servicing a diverse range of computer-related products such as desktops, laptops, mobile devices, printers, networking devices, and critical software. Desk-side support specialist. Support on Escalations from Service Desk (2nd Line). Provides Support for Enterprise Applications ( o365 , ServiceNow, Line-of Business Apps). Provides Hardware Support on Various Operating Systems (Windows, MAC OS, IOS, Android, Linux). Understand and follow Asset Management best practices. Provides Software Support on Various Operating Systems (Windows, MAC OS, IOS, Android, Linux). Tests and certifies client hardware including PCs and Phones. Perform IMAC functions and exposure to project management. May have project management responsibilities for smaller projects. Active directory/exchange server and operating systems knowledge. Dell, Microsoft, Apple, COMPTIA certifications - must have current product training. Advanced degree of knowledge of hardware and software including Microsoft/Linux/IOS/Android operating systems and advanced troubleshooting capabilities on software and hardware problems. Using mechanical capability and an understanding of ESD procedures. Any JAMF certification advantageous. Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. If you're passionate about technology and providing top-notch support, we want to hear from you!