Job Description
Role: Deskside Support Engineer
Job Type: Permanent
Location: Manchester/ Birmingham
Ready to utilise your skills and experience in diagnosing, troubleshooting and resolving technical problems in hardware and software?
Are you passionate about identifying issues, analyzing the situation, and making appropriate recommendations/decisions?
Join us as a Deskside Support Engineer!
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Work closely with the range of teams within the business to bring products to life.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As a Deskside Support Engineer, you will be providing technical assistance and support to our UK-based employees. You must possess a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide on-site technical support to end-users in the UK, including troubleshooting hardware and software issues, diagnosing and resolving technical problems, and assisting with IT-related inquiries.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Collaborate with IT teams to escalate and resolve complex technical issues in a timely manner.
- Set up and configure new user accounts and equipment, ensuring proper functionality and adherence to company policies and security protocols.
- Conduct regular maintenance and updates on IT systems and equipment to ensure optimal performance and security.
- Document all support activities, solutions, and procedures to maintain accurate records and knowledge base.
- Assist in IT projects and initiatives as needed, including software deployments, hardware upgrades, and system migrations.
- Provide training and guidance to end-users on IT tools, systems, and best practices.
Your Profile
Key Skills/Knowledge/Experience:
- Proven experience in desktop support or similar role, with a strong understanding of Windows and/or Mac operating systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with end-users at all levels of the organization.
- Strong customer service orientation and the ability to remain calm and professional under pressure.
Good to have:
- Knowledge of ITIL framework and experience working in an ITIL environment is a plus.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are desirable.
- Ability to work independently and collaboratively in a fast-paced environment.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at hariharan.s8@tcs.com with the subject line: “Reasonable Accommodation Request”.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.