Job Description
We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company. The company Develops applications for the banking industry and then migrates to a full IT services organisation.
About the Role:
The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.
Function
To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.
- To assist in the delivery of IT projects.
- To deliver desktop /onsite support services at client location.
- Identifying and responding to calls in a professional manner
Technical Responsibilities:
- Delivery of 1st/2nd line support activities and duties
- Desktop/laptop imaging builds and repairs
- Attend meetings as required based on work being undertaken
- Escalate quality matters to the Team Leader/Service Delivery Manager
- Assist fellow team members in identifying solutions to problems
- Be flexible and be able to work out of hours on occasion when necessary
- Can analyse, diagnose, and troubleshoot problems within set SLAs
- Able to work methodically and logically
- Can communicate effectively, both orally and in writing
- Exposure to hardware/software builds
- Exposure to Active Directory on Windows Server 2016 and upwards
- Some exposure to Office 365, M365 & Defender ATP
- Networking protocols, including TCP/IP
- Remote Assistance
- Windows 10/11 Desktop OS Support
- Ability to learn quickly and to follow processes
Required Skills
- 1-2 years in a similar position
- Good hardware and Cabling knowledge (server, laptop, desktop and printers)
- Microsoft certification would be an advantage
Benefits:
- Hybrid work options
- Annual leave plus bank holidays
- Paid days to be used for medical appointments or other health related issues
- Pension plan and life insurance
- Training and development opportunities
- Employee wellness program and perks
- Friendly and supportive team culture
- On-site parking
- Work from home
Job Type: Permanent
Pay: up to £30k per annum
Schedule: Monday to Friday
Experience:
- Desktop Support: 1 year (required)
- Office 365: 1 year (preferred)
- TCP/IP: 2 years (required)
- Remote Assistance: 2 years (required)
- Microsoft Windows Server: 2 years (required)
- Active Directory: 1 year (required)