Job Description
IT Hub Support Engineer
All candidates should make sure to read the following job description and information carefully before applying.
Who are we?
Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you'll be doing
As the second line escalation point for all IT support queries, the Hub Support Engineer will work with the frontline operational Field team users to maintain and monitor IT systems including remote working solutions and understand and resolve technical issues in a prompt and professional manner.
They will support Hardware incidents with first time fix, swap outs and setup support, within this role you will travel to various Thames Water key sites between Oxford, Reading and Swindon with potential travel to the Deephams, Brixton and Epsom areas at times to provide cover where required. A full clean driving licence is a must, a company vehicle with fuel allowance card will be provided.
What you should bring to the role
- Educational Requirements - GCSE/A Levels/Degree
- Prior experience within a first or second-line technical product or service focused support role.
- Ability to problem solve within a technical environment.
- Strong communication skills.
- Strong customer service approach and team player.
- Strong work ethic and ability to work in dynamic work environment
- Service Now knowledge a bonus but not essential
- Provide a fast and efficient service onsite for our Field Engineers
- Provide New Starter/Movers IT Inductions if required
- Work closely with all areas of the User Services Management Team, providing training and support.
- End User Services - Support Device Lifecycle, End User software lifecycle
- Assist with Digital Drop In Clinics if required
- Engage with Digital User Champions to provide a shift left approach
Our Digital Team is a fun, fast paced environment where no two days will be the same. You will be working with like-minded people who really want to make a difference to our customers. We are committed to giving you great training and will make sure you are confident in helping customers.
We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we're moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
We're also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.