Job Description
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
Job Description
Director – Product Management, Web
Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987, that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people.
Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development.
We have an exciting opportunity for a Director – Product Owner, Web to be based in our offices in Stockley Park, London UK
Reporting to the Senior Director, the role holder will be responsible for setting the strategy and roadmap of our web platforms, aimed at driving exceptional omnichannel customer experience. This role will be responsible for collaborating with engineering, UX, local affiliates, and other product teams to identify and solve customer problems and drive Gilead’s vision of creating a healthier world for all people.
The role holder will be an experienced product management professional, able to provide thought leadership on web strategy, realise the product ambition, and deliver exceptional and measurable customer experiences that address customer needs.
The role holder will have extensive experience in highly complex, regulated web platforms, working globally with our strategic marketing teams and other functions and locally with our country-level teams to ensure effective execution of our web strategy.
Responsibilities:
Develop a compelling web vision and strategy, inspire the team and the organisation and drive innovation.
Own the value generation and thought leadership around web and portals and balance short- and long-term objectives. Drive decisions on investment, budget and resource allocation to optimise organisational and customer benefits for web platforms (hosting, user management, content publishing etc).
Develop a multi-year product roadmap, balancing quick wins and strategic initiatives that deliver organisational value.
Break roadmap objectives to quarterly increments, focused on business objectives and key results. Identify and plan for cross-product dependencies in each increment.
Influence across organization boundaries and collaborate across the Global Commercial Strategy & Operations organisation to ensure cross-product and cross-functional alignment.
Drive optimal usage of centralized web platforms capabilities regarding multichannel customer engagement and leverage affiliate network to share multichannel practices and lessons learned.
Own the digital customer journey and continuously discover customer insights and jobs-to-be-done in collaboration with UX Research and local affiliate teams and position novel product features that deliver customer value. Collect and analyse data insights to inform web platforms roadmap and prioritisation.
Collaborate with engineering teams, change management, marketing, local affiliates, finance, other Product Owners, UX/UI, and external vendors to drive successful delivery of requirements, adoption of new web features and ensure value realisation.
Translate organisational and customer needs into product features, user stories, acceptance criteria and definition of done. Prioritize and groom the web platforms backlog, prioritising features based on value. Lead the execution of the roadmap, remove or escalate obstacles and ensure that features are fit for the intended purpose.
Ensure that all web platforms are in compliance with internal and external legal, compliance and privacy requirements and guidelines.
Qualifications:
Degree qualified or above with significant proven senior level experience and extensive knowledge of technology product management, technology-led business strategy transformations.
Experience with web platforms, website development, experimentation, and A/B testing
Good understanding of content management systems, search engine optimisation, and user management
Ability to understand and interpret web analytics (such as Google Analytics)
Basic knowledge in design, user experience and accessibility
Significant experience in the pharmaceutical industry and demonstrated capabilities in digital solutions, and the use of digital technologies to both transform business models and provide new customer value-producing opportunities
Excellent influencing and networking skills paired with stakeholder management
Experience in a cross-functional, multi-layered global environment, engaging with different levels in the organization
Experience in product management, agile methodology, and design thinking
Availability to travel internationally (as required)
Ability to make data driven decisions (qualitative or quantitative) and to build compelling business cases
Strong communication and presentation skills
Proven ability to drive product coordination and execution
Demonstrated customer centric approach, ability to conduct customer interviews, understand needs and plan solutions
The Gilead Difference
Everyone at Gilead is motivated by our overarching mission to discover and deliver innovative therapies that improve patient care in areas of unmet medical needs. But it’s just what we do that gives us an edge, it’s how we do it. We expect everyone at Gilead to lead by example, guided by our core values:
Integrity – Doing What’s Right
Inclusion – Encouraging Diversity
Teamwork – Working Together
Accountability – Taking Personal Responsibility
Excellence – Being Your Best
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.