Job Description
Job summary Qualified Dispenser/TraineeDispenser -Please email or northantsicb@ for an application form and send us your CV! or visit our website for further information24hours a week over 4 daysFlexibilityto cover annual leave and sickness essentialWe are seeking an enthusiasticand committedQualified Dispenser orTrainee Dispenserto join our friendlyteam Main duties of the job To be responsible for the processing of prescriptions in accordance with practice policyand extant legislation.In addition, the post-holder will be required to support thedispensary manager in ensuring a high-level of service is delivered at all times, whilstsupporting the multi-disciplinary team in line with the strategic objectives of the practice. About us Crick Medical Practice is a small, friendly rural practice with approximately 6,500 patients from Crick and surrounding villages.Consisting of 3 Partner GPs and 2 Salaried GPs and a supporting team of Nurses, ANP, phlebotomist and efficient admin team. Job description Job responsibilities Generic ResponsibilitiesAll staff at Crick Medical Practice have a duty to conform to the following:Equality, Diversity & InclusionA good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.Safety, Health, Environment and Fire (SHEF)This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.ConfidentialityThis practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.Quality & Continuous Improvement (CI)To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.Induction Trainingon arrival at the practice all personnel are to complete a practice induction programme.Learning and DevelopmentThe effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.Collaborative WorkingAll staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.Service DeliveryStaff at Crick Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.SecurityThe security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.Professional ConductAt Crick Medical Practice staff are required to dress appropriately for their role and in accordance with the uniform policy.LeaveAll personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 22 days plus bank holidays (pro rata for part-time staff) leave each year, and should be encouraged to take all of their leave entitlement.Primary ResponsibilitiesThe following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Dispensing medicines to the entitled population safely and accurately Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering To be responsible for checking all medicines dispensed, ensuring there are no discrepancies Collecting prescription charges in accordance with dispensary protocol Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable Ensuring controlled drugs are dispensed with in accordance with practice policy Safe disposal of returned and / or out of date medicines Ensuring all repeat prescriptions are processed within specified practice timeframe Providing patients with advice regarding all prescription matters Process prescription requests Processing Dossett boxes Assisting the Dispensary Manager in the preparation of monthly returns Maintaining a clean and safe working environment at all times Maintain accurate records at all times, read coding entries appropriatelySecondary ResponsibilitiesIn addition to the primary responsibilities, the dispenser may be requested to: Partake in audit as directed by the audit lead Provide guidance for trainee dispensary staff and students as necessary Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance Person Specification Qualifications Essential Qualifications Essential for qualified dispenser:- Experience:- NVQ Level 2 or equivalent (Trainee role - training will be provided) GCSE (or equivalent) English & Maths at Grade C or above Experience working with the general public/patients Experience of working in a dispensary Skills:- Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Ability to promote best practice regarding all pharmaceutical matters Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Personal Qualities:- Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other requirements:- Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Experience:- Experience of working in primary care Broad knowledge of General Practice Skills:- Emis web user skills Capable of managing payments (invoices, cash etc) Ability to effectively manage stock, including ordering, rotation, disposal etc. Other requirements:- Evidence of continuing professional development