Job Description
This is a Full Time/Flexible Working , Permanent vacancy that will close in a month at 23:59 BST .
The Vacancy
We have a fantastic opportunity for a Divisional Customer Service Manager. We are looking for an energetic, dynamic, and ambitious leader who has a passion for customer service. You will be working in our South Planned business division, assisting us in delivering healthy homes to residents in and around London. This is an exciting time to join our business as we support our customers to reach Net Zero targets and improve building safety standards. You will support our divisional leads in delivering exceptional customer standards and utilise your knowledge to elevate the quality of our services. Additionally, you will be able to think strategically to enhance our services and expand our understanding and innovation of what truly high standards of customer experience entail. We are seeking someone with experience across sectors, so you do not need to have worked in the housing sector to apply.
Key Accountabilities will include:
- Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
- Liaising with all service areas to act as an intermediary for customers as and when required.
- To ensure established policies and procedures are adhered to.
- To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
BEST PROJECT
Inside Housing Development AwardsWINNER
WINNER
2022 Construction News Awards WinnerGOLD AWARD
GOLD AWARD
Investors in People 2022GOLD AWARD
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site AwardsTOP 50 EMPLOYERS
TOP 50 EMPLOYERS
2022 Top 50 Employers for WomenWINNER
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