Job Description
DO NOT APPLY Customer Service Advisor | S |Specialist Contact Centre| FraudCountry: United KingdomInterested in part-time, job-share or flexible working? We want to talk to you! Join our community.We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £, (pro rata) this is made up of a base salary of £, (pro rata) along with an additional £ flexible benefit and up to a £ (pro rata) discretionary performance related bonus.Fraud and Scams can turn our customers lives upside down- As a Fraud and Scam specialist you’ll be there for them in the moments that matter. You can stop this from happening.If you deliver great customer service, have excellent listening skills and are driven to protecting customers, this is the opportunity for you by being part of a dynamic and highly skilled team who combat fraud and scams everyday.The difference you’ll make:Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scamsShowing great personal resilience in the face of challenging customer situations to deliver great outcomesChampioning customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcomeDeveloping and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous developmentWhat you'll bring:Exceptional listening and communication skills with the ability to show empathy in a customer situationExperience of working within a customer services role, previous telephony experience not essential It would also be nice for you to have:Teamwork with a high level of motivationA real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workAbility to grow, adapt and change accommodating business needs and prioritiesWhat else you need to know:We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process. This role is based in Bootle and our current expectation is at least days in an office every week.If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.Shift option:Part - time working days a week, including alternate Saturdays and SundaysFixed start time pm - pm hours per weekInclusion.At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you:As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.Starting salary of £, (pro rata) plus a £ annual cash allowance to spend on our great range of benefitsTwilight Allowance of £, (pro rata) days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per yearDiscretionary performance-related annual bonusVoluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments Free access to a range of digital health services, including GPFree access to wellbeing apps and up to three weekly online classes via our partnership with GympassWe put % of salary into your pension, even if you don’t contribute yourself We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness coverSupport your favourite causes through charitable giving and our community partnerships. Share in Santander’s success by saving or investing in our share plans/ access to an online employee discount platform including retailers, entertainment, eating out, travel and moreLearn more about our benefits and family friendly policies Right to work in the UK. Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. What to do next: