Job Description
About Us
TrustFlight provides innovative systems to improve safety, compliance and efficiency within the aviation industry. Our software supports some of the largest business aviation operators, training organisations and airlines around the world. As we continue to grow and expand our presence globally, we are seeking a dedicated Account Manager to nurture and grow relationships with our existing customer base.
Role Overview
As a SaaS Account Manager, you will play a pivotal role in building relationships with our clients and ensuring they receive first-class service and support. Your primary goal will be to manage existing client accounts, identify new opportunities for upselling and cross-selling, and ensure client satisfaction and retention. You will act as the main point of contact for all account-related queries and are expected to gain a deep understanding of our products and services. The ideal candidate will have a passion for customer success, strong communication skills, and a proactive approach to account management.
Key Responsibilities
- Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions.
- Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities.
- Achieve assigned targets for sales volume and strategic objectives in assigned accounts.
- Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure alignment and support in meeting customer needs and objectives.
- Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively.
- Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction.
- Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management.
Requirements
- Experience in Business Administration, Sales, or a relevant field or equivalent Aviation Industry account management experience.
- At least 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, or a similar role. Aviation Software industry experience would be an advantage.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including ELT level.
- Solid experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Ability to prioritise among competing tasks.
- Critical thinking and problem-solving skills.
- The ability to use AI to maximise efficiency and provide account management at scale.
What We Offer
- Competitive salary and performance-based incentives.
- Flexible working conditions with remote and on-site options.
- Comprehensive benefits package including health, vision, and dental insurance.
- Opportunities for professional growth and advancement.
- A supportive and collaborative work environment.
How to Apply
Interested candidates are invited to send their resumes along with a cover letter explaining why they are the best fit for the role.
At TrustFlight, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer.
Join us at TrustFlight to grow your career and make a positive impact on aviation safety.