Job Description
Job PurposeTo provide HR and Employment advice to a wide variety of 30,000 clients of Peninsula Business Services throughout different sectors within the Advice Team across Great Britain. Job PurposeTo provide HR and Employment advice to a wide variety of 30,000 clients of Peninsula Business Services throughout different sectors within the Advice Team across Great Britain. Day-to-Day Responsibilities To provide members with legally compliant and commercial advice to members predominantly on Settlement Agreements, Commercial Queries, Data Protection, gross misconduct, SOSR, TUPE, grievances alleging discrimination, multiple redundancies and absence management. Ensure that personal knowledge of HR and Employment Law is continually updated. Achieve six measured set KPIs to support all clients with quality sound advice in a productive manner within set SLAs in order to provide a first call resolution. This will be predominately call advice and adjusted accordingly by your particular caseload whilst being available for the clients. To actively own cases to resolution, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided. Review client documentation and provide advice accordingly taking their internal terms and conditions into account. Refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To undertake and report on client visits as required by the Advice Service Managers. Follow internal protocols for managing and escalating cases where applicable and ensure full communication and smooth transition when transferring cases to other specialist teams. Communication regarding cases to other specialist teams where applicable for ease of transition. Assisting the Team Leader with complaints and service issues. Carry out other tasks that are deemed necessary by the Management Team. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. What you Bring to the Team A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our Team?This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of employment relation issues across all different sectors. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude. Through training and development we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and have a passion for employment law you’ll soon discover that there are unlimited opportunities for you at Peninsula.