Job Description
Becoming a [Enterprise Service Architect] with the Data Communications Company:
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About the DCC
At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.
Operating independently of its parent company, Capita plc*, the DCC is a Disability Confident Committed Employer. We’re directed by the Department for Business and regulated by OFGEM. We collaborate with the Government and leading telco and utility industry service providers to help protect consumers and give them better energy choices. A finalist in the Top Workplace Awards in 2018, we reward professionals who thrive in an environment of change and innovation. Watch this about DCC video and if it ignites your interest, apply below.
The role:
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
What you’ll be doing:
- Responsible to produce DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material).
- Own and deliver end-to-end packages with the view of ‘what do we need to operate’, this will involve engagement at the conception of a project through Design, Build and Testing to support Operational Acceptance/Live Service Criteria.
- Responsible for the improvement of maturity of the team processes and templated outputs
- Determine and develop against a sustainable Service Operating Model.
- Lead on programmes and projects of work, acting as Subject Matter Experts and ensuring the solution delivers the best option for the customer.
- Interpret, qualify and where necessary improve service requirements.
- Manage Plans & RAID for the Enterprise Service & Process Design workstreams.
- Develop and maintain templates and standards for all team output within the DCC Ecosystem.
- Work with the wider DCC & Projects to ensure deliveries align to DCC standards.
What we’re looking for:
- Extensive experience in designing end-2-end services, developing, and implementing sustainable and scale-able service management processes and procedures from scratch.
- Experience in selecting and applying service management principles, policies, and techniques in the definition of Service Designs in operational environments.
- Ability to stand back, look at the bigger picture and understand what needs to be delivered to protect and/or support the business.
- Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs.
- Displays a high degree of knowledge relating to service management and ITSM toolsets.
- Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict, and prioritisation.
- Responsible for the continuous improvement of the function through ensuring adherence to processes but also through review and improvement.
- Creative problem solving and analysis skills with an ability to identify service gaps and develop and implement solutions meeting the needs of the business.
- Able to think laterally to consider options which will optimise the service to meet the needs of the business.
- Confident coaching other team members in areas of expertise
- Strong background in the Design of Managed Services and Enterprise solution technology and services
- Able to convey complex messages and concepts to a broad audience of non-technical and technical groups.
- All aspects of Project management including RAID identification & management.
What’s in it for you?
Become part of our team at DCC and you’ll find an inclusive culture which prizes mutual respect, innovation and high performance. It all adds up to make DCC a great place to work. Hard work deserves great benefits, and we offer our colleagues a range of reasons to enjoy their time at DCC:
- Pension
- Private medical insurance.
- Extensive personal development and training opportunities
- Hybrid working – Many of our people work 1 to 3 days in the office..
- Flexible holidays – increase your standard 25 days by purchasing extra days.
- Cycle to work scheme
- Headspace free membership – a popular mindfulness app.
- Season ticket travel loan
- Charity days
- Discounted gym membership
- RAC discount
Next steps
Your application will be carefully considered, and you will hear from us regarding its progress.