Job Description
Description Position PurposeThe role of European Key Accounts (EKA) Administration Specialist & Business Liaison is to provide back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers across CHEP Europe. This role provides a high level of complex problem solving, proactive support, and some initiative coordination. The role involves collaboration, teamwork, stakeholder coordination and communication to provide an effective resolution in a timely manner and drive improvements in customer experience that are focused on insights, solutions, and creating/delivering value. The role involves working closely with Business Development Managers (BDMs) and is focused on general administration (e.g. contract maintenance, invoicing or reporting queries), process improvement and business liaison activities for the EKA community.Key AccountabilitiesAct as a Business Partner for the EKA Customer Management teams and Central Support functions, working closely together to ensure our Master Data integrity and customer “Account Health” at European level (systems compliance with agreed Terms & Conditions, timely updates to account structures, payment terms, Purchase Orders (POs), etc.)Leverage technical and system expertise to take preventive action to protect our revenue and cash and ensure that customer satisfaction is maximizedProvide reactive and proactive support and guidance to our pan-European customer contacts in any contract compliance- account maintenance-related, pricing, invoicing, or reporting queries; react positively to problems identified and undertake root cause analysisContribute to secure the integrity of our EDI invoicing servicesSupport on team’s tasks including the documentation of internal processes, the maintenance of third-party customer invoice portals, contract storage, customer sites maintenance, delivery of standard customer Key Performance Indicator reports and ad hoc reports, etc.Identify best practices and areas of potential improvement in terms of Risk and Compliance or operational efficiencies, apply standardisation, simplification, and automation where possible in the support we provideSupport the department’s Process Improvement team in understanding our strategic customer needs, work cooperatively with the department and the customers, within the Customer Experience Programme framework, to support the design and implementation of best-in-class solutions, improving both customer experience and productivity in our area (project example: service offer in relation to third-party customer invoice portals)Participate in customer retention initiatives as neededExperienceMinimum 3-5 years’ experience in a pan-European organisationA minimum of 2 years ‘experience in a customer support roleStrong analytical backgroundExperience in dealing with complex customer queriesAbility to work autonomously and as part of a teamStakeholder ManagementProject ManagementSkills and KnowledgeExcellent technical/analytical skillsStrong communication and presentation skillsStrong organisational skillsCustomer focus, listeningBusiness Awareness – Commercial, FinanceSelf-initiative and results drivenKnowledge of SAP, Salesforce, and AFOAdvanced MS Office skills (Outlook, Excel, Power Point)LanguagesFull proficiency in English is mandatoryPreferred EducationDegree and equivalentPreferred Level of Work Experience3 - 5 yearsRemote TypeHybrid RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at <