Job Description
Key responsibilitiesTo handle all event enquiries• To respond to enquires using the response templates as set out in the SOP Manual.• To handle inbound guest calls in accordance with the telephone handling standards as set out in the SOP Manual• To manage all enquires in a timely manner within the required response time• To maintain accurate communication at all times• To undertake guest show rounds to sell the venue in a way relevant for the booking• To discuss and confirm all booking details with the guest prior to the event to ensure excellent execution• To demonstrate commercial acumen to minimise costs and maximise revenue• To sell the venue space to ensure a maximum yield of the diary• To follow up on all enquires ensuring the Sales Pipeline is accurately maintained• Work with team members to achieve sales weekly/monthly targets.• Work to upsell to clients as appropriate.• Ensure a good knowledge of EY key clients and industry trends is maintained at all times.• To be present for key events to liaise between the guest and the hospitality operations team• To discuss all special event requirements with the relevant departments• To communicate all event detail on a weekly basis and update daily to all departments with any changes• To ensure that all company documentation is completed in an accurate and timely manner• To ensure all events are billed promptly, accurately and charged to the correct account codes.• To carry out any reasonable management request• To receive and implement any training required• To undertake specific projects when asked by management.• To be trained in the event booking system. To be able to efficiently search, book and cancel events.• To accurately place clients and event information into relevant booking systems.• To relieve and assist in other areas within the unit or other establishments What's in it for you?Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowancePrivate medical eligibilityEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersCycle to work scheme Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.Partnerships, Innovation, Integrity, Quality, Fun