Job Description
Job Description
We are currently seeking an Events Operations Co-Ordinator , as the Events Operations Co-ordinator you will be working alongside your colleagues and our clients to deliver exceptional events and a great supportive customer journey.
You will achieve this through continued positive customer communication, both verbal and written, alongside forming strong supplier relationships to aid in a smooth operational process.
The Job:
• Co-ordinating large sports tournament events and educational seminars for school students.
• Liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.
• Maintain accurate booking costings, ensuring all tours are completed within set budgets and client payments are received in the agreed time frames.
• Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.
• Collaborate in producing detailed event plans and schedules, covering multiple groups and venues.
• Organise logistics for multiple groups travelling at once.
• Development of "life-long" relationships with both client and supplier
• Playing a key role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.
• Maintaining and continually improving customer documentation
• Researching and being passionate about subjects and sports.
• Understanding of associate memberships and benefit to client & company
• Contribution to identifying improvements to work organisation and procedures etc
Skills Required:
• Proven experience of delivering exceptional customer service
• Experience of delivering events, or detailed group travel itineraries.
• Can do attitude, with the ability to approach and resolve problems.
• Ability to work at pace and to crucial deadlines, with strong time management.
• A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish.
• Analytical skills and attention to detail
• Ability to follow procedures and keen to improve and develop them.
• Excellent verbal and written communication skills and accurate written and spoken English.
• Commercial & financial awareness
• Adaptable and flexible
The Package:
• Salary £22,000 - £25.000
• Working Monday to Friday 35 hours per week
Interested:
• If you would like to apply for the above vacancy, please click 'APPLY' or email Helen helen@traveltraderecruitment.co.uk