Job Description
Job Title: Event Operations Manager
Reports to: Head of Sales & Events
Introduction to Wild by Tart:
Wild by Tart is a much loved and lauded neighbourhood restaurant, bar, events space, photography studio and retail store set within a beautiful industrial space – a 9,000 sq. ft former power station and coal store.
Events are an integral part of Wild by Tart, where we host an incredible variety of occasions; from intimate fashion press dinners for 15, to 350-person product launches, weddings, celebrations, and photography shoots.
Aim:
· Working closely with the Head of Sales & Events to ensure operational excellence on all events, internally and externally
· Day to day running and profitability of the events internally and externally
· Managing events of all sizes, from point of contract through to event execution
· Work alongside and support the Events Team to ensure seamless delivery of events
· Maintain product and service standards to ensure outstanding guest experiences
· Build and develop meaningful client relationships to ensure repeat business and maintain a positive brand image
· Co-ordinating and working closely with the BOH team to achieve seamlessly run events and menus
Key responsibilities:
Planning
· Ensure all events are planned to high standards and according Wild by Tart’s brand guidelines
· Working with both front of house and back of house teams to ensure the smooth end to end running of events
· Provide a personalised guest experience, strong selling skills and in-depth product knowledge
· Manage multiple events at the same time
· Hands on wherever possible with all manner of events
· Liaise with Line Managers to build sales, analyse and report on events to develop business
· Carry out post event follow up calls to guests to build guest relations, improve service and support other booking opportunities
Events Administration
· Preparing appropriate documentation for events, including but not limited to, schedule sheets, F&B job sheets, floor plans and staff briefing sheets.
· Booking and managing FOH staff for all events
· Organising the booking of external staff such as security and facilities staff through preferred partners.
Finance
· Maximise revenue - working to budgets and targets while maintaining agreed service standards
Health and Safety
· Maintain knowledge of Health and Safety and Food Hygiene
· Understand all fire, first aid and accident procedures
· Provide a safe and secure environment for guests and the team
· Maintain clean and tidy-working areas
KPIs
· Record average revenue per event
· % of event days v total year working days
- Guest Feedback
- Expenditure V Sales
What we look for:
· Minimum 3 years’ experience in events
· Fluency in English, written and spoken
· Excellent written skills and ability to write personable, persuasive and professional emails
· Able to work on own initiative and self-motivated
· Meticulous organisation and attention to detail, able to prioritise a demanding workload
· Excellent communication skills
· Level-headed and consistent in nature, trustworthy and reliable
· Ability to work flexibly under pressure
· A passion for great food, service and people
What we offer
- Opportunity to grow and develop the catering business
- Positive and nurturing work environment with forward thinking and supportive management
- Training and development programs including wine and management courses
- 50% discount in our restaurant
- Cost price wine
- Amazing staff meals
- Daily staff drink after shift
- Excellent local business discounts including yoga, pottery, skincare, meditation, gym, dentist
- Monthly staff yoga classes
- Christmas and Summer staff parties
- Field trips in London, around the UK and abroad
Salary from £45k per annum DOE