Job Description
Our Mission
‘To create the finest retail experiences.’
Our Purpose
‘Making the extraordinary possible'
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 25 designer outlets in 8 countries.
Join our dynamic team as a Facilities Manager for a 12-month + maternity cover! Experience the thrill of managing our state-of-the-art facilities, driving operational excellence, and fostering a vibrant work environment. Apply now and be part of our exciting journey!
What you'll be doing...
- You will be responsible for the facilities management of the centre ensuring the smooth running of day-to-day activities and resolution of issues quickly and effectively, in a customer centric way, to maintain a safe and pleasant environment for internal and external customers all under the guidance of the Centre Manager
- Build and manage the facilities budget and contribute to the annual and 5-10 year business plans for the centre to ensure cost optimisation
- Responsible for all Facilities contracts, including maintenance, cleaning, security and landscaping, to ensure standards are maintained. This also includes liaising with the respective contractors to ensure the smooth running of the day to day operations, developing and implementing processes and coordinating risk management, alongside relationship management with Contract Managers to ensure KPI’s and SLA’s are achieved
- Provide proposals for all existing and new facilities contracts, in order that consistency is achieved, and budget and expenditure is managed
- Propose and implement Capital Expenditure projects across the Centre to the requirements and protection of the asset.
- Responsible for the delivery all major development projects on Centre liaising with key partners including the DevCo Senior Team, Principal Contractors, Local Authorities and other third party sub-contractors.
- Support the development, implementation and monitoring of risk management and disaster recovery policies and procedures to ensure the continuing safety and protection of the centre and its occupants
- Develop and maintain close working relations with tenants to facilitate the flow of information and ensure that maintenance requirements and store fittings/refittings/build-backs are managed proactively and effectively, particularly when tenants are introduced to the centre or exiting the centre.
- Complete the Duty Management training and maintain participation in Duty Manager monthly rota
- To increase sustainability within the business, including managing all utilities services at the centre, such as electricity, gas and water, alongside implementing sustainability initiatives to ensure quality, cost-optimisation and best practice implementation
Why McArthurGlen?
- We offer you a competitive salary and attractive performance bonus of up to 25%
• You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing)
• 2 volunteering days per year
• Special discounts in our Designer Outlets
• Hybrid working - we do all we can to accommodate flexibility.
• Be part of an international organisation, with the opportunity to work with colleagues across eight countries.
• Access to LinkedIn learning from day one with access to over 16,000 courses
• An environment enabling your growth including internal moves, cross country projects and international secondments as well as a calendar of core development opportunities and bespoke learning.
• Values-based culture – our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate.
• Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary)
To be successful you’ll bring...
- Relevant legislative knowledge and qualifications (health and safety, security etc.)
- IOSH or NEBOSH (or other relevant country specific qualifications)
- Proven property services management experience, within a customer facing environment is essential. Retail or hospitality experience is preferred
- Knowledge of risk and security management
- Environmental/sustainability experience
- Confident working with numbers, including budgeting
- MS Office skills: Intermediate Word, Excel, Outlook and PowerPoint
- European languages and/or longer-term mobility would be an advantage but are not essential
What to expect…
• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
Be part of something extraordinary...
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
Our Success Framework
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