Job Description
PURPOSE OF THE JOB:
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
The purpose of the Technical Specialist role is to support the technical team in all technical and compliance aspects within the account, specialising within the mechanical discipline. The role will be the mechanical and pressure responsible engineer for the account and will be expected to govern all aspects of mechanical operations and be an appointed person for pressure systems and steam boilers.
MAIN DUTIES AND RESPONSIBILITIES:
Managing local client and CBRE budgets and report any out-of-line situations • Control and manage service charge accounts where appropriate, providing monthly report data to Account Manager • Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance • Strong lines of communication to user population on all BAU activity • Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements. Sharing of best practice • Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery • Maintain a motivated team by management and personal development of all local based staff • Organising monthly team meetings • Performance Management • Provision of strong upward and downward communications within the team • Overall operational management within designated site area. Reception, Security & Specialist Sub Contractors • Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas • Development and implementation of Customer Service strategy for location • Developing partnering relationships with key client/s in the location • Manage and motivate team in line with IIP accreditation and guidelines. • Delivery of “One Team” methodology within location • Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation • Close liaison with Central support team to promote a consistent professional image of CBRE image and brand • Promote and sponsor a culture of continuous improvement and best practice. Support Completion of client monthly report • Manage resources both human and technical to maximise quality of services delivered • Develop and deliver weekly and monthly client reporting • All other reasonable tasks