Job Description
Field Insurance Advisor Apprenticeship (Field Adjuster)
Direct Line Group
Location: Cardiff
Salary: £21,840
Start Date: November 2024
About Us:
At Direct Line Group, insurance is just the start. We combine decades of industry experience with talented people in every field from data, technology, customer care, to HR, finance and procurement. We’re a customer-obsessed market powerhouse.
We’re searching for budding Field Insurance Advisor Apprentices based in the Cardiff area to join our Home, SME and Commercial Claims team.
Minimum Requirements:
You’ll need to have already achieved:
- A*-C (9-4) GCSE (or equivalent) in Maths and English
- 3 A-Levels' A*-C in any subject
Holding a degree in any subject at a grade 2:2 or above is desirable. You will need to commit to acquiring a full driving licence within the first year of the role if you do not already have one.
What you’ll be doing:
As a Field Insurance Advisor, you will:
- Carry out Field led claim visits, completing on-site reporting, evidence gathering and digital scoping.
- Provide support including for vulnerable Customers and other ad-hoc claim investigations.
- Review digital evidence from an online portal to gather evidence and provide accurate cost scoping.
- Assist customers during Event/Surge deployments.
- Conduct re-inspections in support of cost control and customer journey.
- Deliver the best customer service.
What we are looking for:
We’re looking for attention to detail, good communication skills, and an interest in insurance and customer service.
Training Provided:
You’ll combine on-the-job practical skills with theoretical knowledge, paired with a dedicated DLG mentor. There will be both online and face-to-face learning support sessions.
What we’ll give you in return:
- 9% employer contributed pension
- 50% off home, motor and pet insurance
- 25 days holiday (rising by 1 each year to 28) + bank holidays
- Additional optional Health and Dental insurance
- Employee discounts and cashback
Ways of working:
Our hybrid model offers a 'best of both worlds' approach, combining home and office working based on your role and team.
Please contact earlycareers@directlinegroup.co.uk if you have any questions.
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