Field Engineer Job In Location Na

Job Description

Company:

Finning (UK) Ltd

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

As a Field Service Engineer, you will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost-effective and timely manner.

Working within Finning’s industry-leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the company’s on-site diagnostic and repair capabilities for Caterpillar products.

Job Description:

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

1. Provide an estimate of arrival time at customer’s site in response to service requests based on job instructions from Branch, giving details of customer location, machine, contact name, nature of the problem, and current work situation.
2. Contact customer’s site management to register arrival and presence on site and ensure knowledge of customer procedures to adhere to site requirements.
3. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialized equipment, to provide the customer with information for the work required. Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.
4. Identify the parts required to carry out the repair, requisition any parts, and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
5. Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

1. Work autonomously on own initiative as well as part of a team.
2. Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
3. Strong planning and organizational skills with the ability to work in high-pressure situations and to tight deadlines.
4. Effective problem solver with strong analytical skills.
5. Motivated and dynamic self-starter.

Education and Experience

1. Apprentice trained / formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice.
2. Knowledge in the use of field-based diagnosis tools and equipment essential.
3. Heavy Earth Moving equipment operating knowledge.

1. LDV driving licence.
2. Experience of a variety of construction and static machines essential.

At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme, and various flexible benefits.

If you would like to work for a global organisation offering industry-leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.