Job Description
Location: Midlands with travel Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time hours per week – Mon to Fri with on call. Who We AreWe’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you’ll doYou will be: Installing , commissioning, and maintaining the Customer’s network, supporting on Satellite Earth station and Fixed Line networking. Communicating with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications. Supporting colleagues with fault finding and troubleshooting on customer critical systems. Providing technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages. Performing RCA and provide solutions based on output to mitigate any future instances, or provide visibility of impact should analysis not be implemented. Continually ensuring technical standards are met and maintained. Providing a key point of escalation for technical issues within National Grid and Vodafone – own it, solve it approach required. Assisting in providing technical approval/rejection for non-standard customer solution proposals Taking a key role in Technical Forums between Vodafone and the customer. Identifying opportunities for continuous improvement in providing service to customers and drive forward to resolution Analysing management Information from Network elements and customer data and take action to pro-actively resolve any issues. Validating Network Changes to ensure customer compliant. Please note you must have a flexible approach to travel if required to meet the demands of the business (travel remit covers Midlands + close to London). You will also be expected to participate in a 24/7 callout rota, typically 1 in every 4 weeks. Who you are You will have: Experience within a telecoms or service provider environment working on a wide range of telecoms engineering equipment and technologies, preferably Fixed-Line experience. Satellite Earth station maintenance and fault finding Prior experience working on Routers and Switches (Cisco preferable) Excellent communication skills Valid / full UK driving license Eligibility for BPSS / SC clearance