Job Description
City: Bedfordshire, Buckinghamshire, Cambridgeshire
Country: United Kingdom
Department: Technical Customer Services
Date: Tuesday, August 27, 2024
Working time: Full-time
Ref#: 20033620
Job Level: Experienced
Job Field: Technical Customer Services
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
SUMMARY:
Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.
PURPOSE:
Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with clients to ensure total satisfaction. You will be required to manage workload and costs in line with business targets and guidelines set by the line manager.
SCOPE:
- The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager.
- Internal relationships include line manager & scheduling team.
- External relationships include customers.
PRIMARY RESPONSIBILITIES:
- Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
- Installation and deinstallation of Xerox Production Printers.
- Timely escalation of technical problems to minimise downtime.
- Recognise and feedback additional business opportunities.
- Proactively communicate with colleagues to share technical information.
- Manage relationship with the client to optimise customer satisfaction.
SKILLS, KNOWLEDGE & ABILITIES:
- Experience in a field-based service role.
- Good knowledge of the English language.
- Good problem-solving skills.
- Electrical skills/qualification.
- Skills in the use of diagnostic tools, such as multimeters.
- Customer-focused mentality.
- Knowledge of computers, networks, data communication, and colour theory.
- Good communication and reporting skills.
- Willingness to work flexibly.