Job Description
Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.
What’s Travelport?
Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel’s complex ecosystem.
What does a great Finance Business - Accounts Receivables Analyst do?
This role is for a Collections Team Lead to focus on the timely collection of past due debtor balances from our Agency and/or Provider customers; establish and maintain an effective and efficient Collections Team (in-house and 3rd Party) and to provide a focus on collection processes and interfaces generally.
The role holder will be responsible for managing the 3rd Party relationship to ensure that the remote team are: contacting customers and/or Account Managers via email and phone to ensure their accounts are up to date; issuing dunning letters, statements and working with customers, Billing teams and Commercial contacts to resolve queries that are preventing settlement and ensuring that payments received are applied to the AR system daily and assigned to the correct customer account / invoices.
The Team Leader will be responsible for calculating and posting the Bad Debt provision for Agency and/or Provider along with Deferred Revenues. This to include creating and distributing month-end reports as agreed by the Manager. The Team Leader will be responsible for other Ad-Hoc report requests along with setting the team’s objectives.
Main Accountabilities:
- Supervising the remote/in-house Collections team to include defining targets; setting objectives and monitoring KPIs.
- Establish performance metrics for the 3rd Party team.
- Ensure skill and knowledge transfer to the 3rd Party team.
- Discuss progress and adherence to the SLAs and performance metrics with the 3rd Party and Management. Including areas of improvement.
- Ensure regular communication with the 3rd Party team to produce effective Collection results and optimise efficiency.
- Actively chase payments on key Agency and/or Provider Accounts.
- Ensuring the timely collection of balances due from Travelport’s Global Customers.
- Ensure the timely production of monthly Cash Flow Forecasts and report the weekly actuals to Treasury. To include explanation of variances between forecast and actual.
- Calculating and accounting for monthly Bad Debt Provision.
- Accounting for Provider Revenue Deferrals provision and releases and provision of data to the Revenue Accounting team.
- Reviewing current processes and suggesting possible improvements and/or changes.
- Liaising with Commercial to lead and coordinate collection efforts, to bring past due accounts to a current status.
- Keeping the finance managers informed of seriously past due customers.
- Preparation of Month-end reports for review and approval.
- Month-end Journal Entries and approval.
- Balance Sheet Reconciliations of AR accounts.
- Production of GDS Pack commentary on Agency and Provider AR accounts.
- Maintaining the write-off tracker as agreed with the Manager.
- Ensuring that payments received into our bank account are processed accurately and in a timely manner.
What we look for/who would prosper in this role?
- 5 years + in Collections Experience
- Preferably ICM Qualified
- Previous experience in managing a successful team
- Excellent time management skills
- Ability to communicate with all levels of Management
- Intermediate Microsoft excel skills
- Knowledge of Oracle AR would be an advantage
- Excellent communication and interpersonal skills
- The enthusiasm and drive to meet deadlines
- Ability to review processes and drive improvements and efficiencies
- Excellent organizational skills
- The enthusiasm and drive to meet deadlines
As we evolve and grow as a business, so will you.
You will thrive within an inclusive and diverse workplace where you are encouraged to think differently, and have the courage, confidence & ambition to challenge what’s been done before, and be bold to win!
These are just a few of our employee’s favourite benefits/perks…
Competitive base salary, bonus, private medical insurance, pension match, very generous holiday allowance, on-site subsidized bistro, hybrid working, gym discount and lots more!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.