Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.Join our Food and Beverage team in Hampshire, expertly providing a luxury dining experience for our guests. Your responsibilities will include taking, communicating and serving guests’ orders, having excellent knowledge of menu items to make personalised suggestions to guests, preparing appropriate mise en place, ensuring standards of service are maintained at all times, setting and clearing tables, anticipating guest needs and accurately closing guest checks. This role is suited to individuals who are passionate about providing luxury service and ensuring guest satisfaction by going the extra mile. You will be working collaboratively with our Food and Beverage team and Kitchen teams. This role provides insight into Front of House F&B operations, with frequent on-the-job training and opportunities to develop your talents. We have opportunities within our restaurant, bar, in-room dining and banqueting teams.Salary: £27.500 pa (on target earnings) - base salary £23,796 pa plus service charge, typically circa £600-800 per monthHours:40 hours per week over 5 days. AM shifts are 6/7am to 2/3:30pm, PM shifts are 2/3:30pm until close.You must be eligible to work in the UK according to the new Brexit RegulationsKey responsibilities:-Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.Breakdown, clean and set-up of tables, buffets, and food station'sJust some of the benefits Four Seasons Hotel Hampshire employees enjoy:Highly competitive remuneration packageGuest Experience Program, including an overnight stay with breakfastEmployee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employmentExcellent Training and Career Development opportunities28 days holiday per annum including bank holidays (increasing based on length of service)Group Personal Pension Plan upon completion of three months’ serviceBupa Dental Insurance after 1 years serviceOpportunities to build a successful career with global potentialAccess to Wagestream – a salary advance benefitDiscounted Gym MembershipWeCare Employee Well Being PlatformUniform and free meals on dutyEmployee Recognition Programmes and more!!