Job Description
Food Technical are responsible for ensuring the food and drinks we sell are produced and managed in a way to ensure they are safe and of the highest quality. The Food Safety Technologist is responsible for driving food safety standards across the business and will assist with the maintenance and management of allergen compliance standards. The role will support a positive food safety culture by educating, supporting and delivering best practices to all areas of the food retail and restaurant operations.
The ideal candidate will have a good understanding of Food Safety Legislation, allergen management and will have experience of working within the food industry. They must be tenacious, and results driven but must also be approachable and supportive. An essential part of this role is the ability to build strong relationships with key stakeholders as well as the ability to influence people of all levels. Due to the nature of the role, the ideal candidate will be highly adaptable and will be able to prioritise their workload effectively.
The Food Technical team are responsible for ensuring the food and drinks we sell are produced and managed in a way to ensure they are safe and of the highest quality. The Food Safety Technologist is responsible for driving food safety standards across the business. The role will support a positive food safety culture by educating, supporting and delivering best practices to all areas of the food retail and restaurant operations.
An essential part of this role is the ability to build strong relationships with key stakeholders as well as the ability to influence people of all levels. Due to the nature of the role, the ideal candidate will be highly adaptable and will be able to prioritise their workload effectively.
As our Food Safety Technologist you will:
•Ensure all food areas within the business are compliant with EU and UK Food Safety Regulations
•Ensure own bought areas comply with HACCP, Selfridges Standard Operational Procedures (SOPs) and associated work instructions
•Ensure Concession partners comply with their own FSMS including a site-specific documented HACCP
•Conduct hygiene inspections and due diligence audits to schedule
•Develop and deliver basic food hygiene training, as well as additional training as required i.e. allergen management, SOP roll out.
•Deliver new Manager Food Technical inductions.
•Ensure all technical complaints are investigated according to procedure and closed off within specified timescale
•Liaise with customer services and report all findings via the online system
•Escalate trends and high-risk complaints, as well as ensuring corrective actions are implemented to prevent reoccurrence
•Collate customer complaints data for all stores according to schedule
•Maintain Quality Assurance for Suppliers, whilst ensuring suppliers maintain relevant and up to date documentation on system
•Approve new suppliers on specifications system
•Escalate non-compliance to Technical and Buying Teams
•Liaise with pest control contractor, and support in the delivery of an effective Pest Control Programme, including the attendance of regular meetings.
•Deliver Micro Sampling schedule; including the collection of routine monthly samples and send to laboratory for analysis
•Collect samples relating to food complaints and send to laboratory
•Review and approve technical specifications on online specifications management system
•Ensure product labelling complies with EU and UK requirements
•Review loose counter tickets for Restaurants as required
•Liaise with Suppliers and Buyers to resolve any issues with tickets or technical specifications
How you’ll do it…you will be:
- Passionate about Food Safety and Quality
- Excellent in communication/interpersonal skills
- Able to influence people at all levels
- Adaptable to change
- Able to work in a fast-paced environment
- Experienced in Microsoft office (Outlook, Word, Excel, PowerPoint)
- Experienced in using online internal systems i.e. Oracle, Salesforce, Traceall
- Degree/HND in Food Science, Environmental Health or related discipline
- Intermediate Food Hygiene (Advanced preferable but not essential)
- Level 3 HACCP (Qualification preferable but not essential)
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