Job Description
Automotive Field Engineer
£39,000 per year
Company Car
40 hours per week
Field based/North West England
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK? MSX International has the job for you! MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the Northwest of England. If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you.
The Role
As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.
The Automotive Field Engineer will:
- Conduct field visits, including overnight stays as necessary
- Record data as required as a Field Engineer
- Report into a dedicated software package
- Liaise with FCSD on vehicle case histories/trends and analysis
- Work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
- Write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
- Liaise with Dealership personnel at all levels
- Complete and provide information for MSXI documentation as necessary
About You
This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience. Our ideal Field Engineer will:
- Have a dealer workshop background at a senior level (ideally Master Technician)
- Have demonstrable automotive experience
- Have Customer facing experience (advantageous)
- Have a good understanding of Dealership operations
- Have the ability to investigate, report on and diagnose complex vehicle systems, either hands on or remotely
- Hold a recognised High Voltage qualification
What's in It for You?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
- £39,000 per year
- Company Car
- Paid business expenses
- 25 days annual leave per year + bank holidays
- Cash back health care scheme
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
- Potential to progress within the company, with global opportunities updated regularly
Working Pattern and Location:
40 hours per week
Permanent
Monday - Friday
North West/Field based
You can learn more about MSX International on our website: www.msxi.com
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