Job Description
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre in Caldecotte, Milton Keynes. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Now offering an unsociable hour's allowance, please see benefits below!
Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Life Insurance x1 Salary (Can be increased to x4 at additional cost)
Fully paid training provided on-site where applicable
MediCash Healthcare Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay After 26 weeks in employment)
Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
Bereavement Leave (5 Days Leave at Full Pay)
Dependent Leave (2 Days at Full Pay)
Free onsite parking
Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
Completing both inbound and outbound calls
Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
Generating and assisting with completion of reports
Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
Organising replacement credit cards for customers
Logging and processing complaints
Noticing and reporting trends and common pitfalls
Providing expert advice and support to other internal teams, providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
Customer service experience (face to face or telephone)
Good IT literacy
Experience working in a fast-paced environment
Good data analysis skills
Excellent problem-solving skills
Organisational skills
Experience with critical and detailed work
Excellent communication skills both verbal and written
The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. Wed love to meet you!
TSYS Managed Services a Global Payments company offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.
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