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Job Description
Job Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.
Key Responsibilities:
- Conduct robust investigations in line with Payment Service Regulations.
- Support scam victims with education and aftercare.
- Review fraud complaints, prioritizing fair outcomes for customers.
- Deliver tailored services for vulnerable customers.
- Engage with stakeholders and make autonomous decisions.
- Identify and escalate control risks.
Required Qualifications & Skills:
- Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.
- Banking/financial experience, particularly in UK Banking Risk/Fraud.
- Knowledge of complaint handling and the Financial Ombudsman.
- Ability to manage heavy workloads with minimal supervision.
- Excellent communication skills with a customer-centric approach.