Job Description
Job title: French speaking Customer Service & Sales Advisor
Salary: Around £30,000 + 15% annual bonus
Location: Basingstoke, Hampshire (Hybrid – a mix of Homeworking and Office-based)
Contract: Permanent
Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client’s team as a French speaking Customer Service & Sales Advisor.
The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.
We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client’s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.
Responsibilities:
- Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.
- Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.
- Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.
- Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.
- Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.
- Maintain accurate records of customer interactions and sales activities in our CRM system.
Requirements:
- Fluent in French (both written and spoken) is essential.
- Previous experience in customer service, sales support, account management, or inside sales.
- Strong interpersonal and communication skills, with the ability to build rapport with customers.
- Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.
- Excellent organizational skills, with the ability to multitask and prioritize effectively.
Benefits:
- Competitive salary package.
- Private Healthcare.
- Great pension contribution.
- Staff discount on products.
- Competitive holiday allowance.
If you are a motivated and customer-focused individual with French language skills, we would love to hear from you!
If interested, please apply or send your CV direct to t.chau@eurolondon.com