Job Description
Front Office Administration Assistant Part Time-Hilton Grand Vacations
Job DescriptionWhat will I be doing?
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Part time 19.5 hours per week - flexible shifts
As a Front Office & Administration Assistant, you will provide reception and administration services for Guests to contribute to an overall exceptional experience from booking through to check-in and check-out. A Front Office & Administration Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme – (hotel discounts for team members, family and friends), Denplan, Perks at Work and LifeWorks employee programmes.
Staff accommodation - ensuite rooms available.
QualificationsWhat are we looking for?
Part time 19.5 hours per week - flexible shifts
Front Office & Administration Assistants serving Hilton Grand Vacations at Craigendarroch are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we'll be looking for the attitude, skills, and values that follow:
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous reception or administration experience