Job Description
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You will support the compliant delivery of our Face to Face strategy, including using data and insight to deliver strong ROI and KPI’s across a variety of channels and regular giving products (including monthly donations, sponsorship/ value-exchange and lottery.) You will also be responsible for the training and monitoring of the fundraising agents who deliver our Face to Face campaigns.
Reporting into the Face to Face Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
You will have experience of training and presenting as well as supporting Face to Face campaigns ideally within a third sector fundraising role. Key to this role will be the ability to build, manage and develop relationships.
Additionally, you’ll be able to run analysis and have experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Provide continual training and compliance monitoring support to our Face to Face partners in the execution of all door, private Sites and events fundraising, this includes leading on developing new opportunities in conjunction with St John events.
- Oversee and collaboratively work with our Telephone Fundraising partners on their training and compliance of all deliverables such as welcome calls, upgrades, reactivations and other fundraising campaigns – includes caller listening
- Oversee regular audits of agents, to monitor against key auditory compliance and performance metrics.
- Manage relationships with our Face to Face partners with training, development and materials, and performance reviews. Monitoring various forms or training and reviewing inductions in line with our agreed contract.
- Build a strong knowledge of all areas of St John Ambulance’s work, carrying out continual research and gathering information, case studies and photos for use in training booklets, scripts and materials. Where appropriate, to liaise with external agencies such as designers and copywriters.
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.