Job Description
We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Make your application after reading the following skill and qualification requirements for this position.
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
General Manager
- General Manager of a large Global Headquarters in the banking world
- Annual turnover of £8-10m
- Managing a team of x97
- Direct reports of x8 Senior Management
- Employee Dining - Main Restaurant, x7 Coffee Outlets, x1 Cafe
- Hospitality - Fine Dining, Conferencing & Banqueting, Events, Meeting Room Hospitality, Concierge Style Service - Exec Floors
- Site is a flagship location within HSBC's global account and Restaurant Associates
- Fully commercial operation
You will be providing a professional catering service across a large contract, ensuring that company standards are maintained and that Client expectations are met. As the General Manager, you will enjoy getting the best out of people, you draw satisfaction from managing, training and supporting your team whilst delivering value to your employer.
Overall Purpose of the Role
- To be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food and beverage services across 5 outlets
- To maintain positive client relationships ensuring we are true partners in their business
- To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
- To be responsible for the management, recruitment, development and training of team members
- To ensure the contract is fully compliant with company policies and procedures
- To deliver on the agreed financial budget and run commercially in line with net income and cost targets
You will ensure that your location achieves the financial targets agreed with the client in line with your site budget. Working with your London Account Manager you will monitor the work of all the staff and carry out appraisals, identify training needs and ensuring we are meeting the standards required by the client.
As a team you will ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded. Making sure all Food Safety, Health and Safety and Risk Assessments are conducted to ensure that all standards and procedures in respect of Food, Hygiene and Safety are established and maintained.
- Experience in a GM role of
- The candidate must have excellence communication skills with stakeholders at all levels
- The candidate must have strong commercial acumen
- A demonstrated ability to manage a large team
- They must demonstrate leadership capabilities and hold presence in a room