Job Description
Join Our Team as a General Manager at Pret a Manger!
Are you a dynamic leader with a passion for driving excellence in customer service and team performance? We're seeking an enthusiastic and experienced General Manager to lead our team and uphold the exceptional standards of Pret a Manger.
Role Overview:
As a General Manager, you'll be responsible for overseeing all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You'll lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.
Key Responsibilities:
- Lead and manage all aspects of store operations, including staffing, scheduling, and inventory management.
- Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
- Foster a positive and inclusive work environment by coaching, training, and developing team members.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
- Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
Skills and experience:
- Previous experience in a leadership role within the hospitality industry.
- Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with a focus on attention to detail.
- Passion
- Clear Communication
- Team Working
- Great Execution
- Open to Change
- Business Sense
- One Pret
- Thoughtful Leadership
We Offer:
- 20% quarterly bonus
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- 33 days of holidays
- Free shoes
- Length of service reward.
- Legendary Pret parties
You want career Growth?
- Outstanding training and development (our CEO, Pano, joined Pret as an Assistant Manager 20 years ago and there are so many more stories of amazing careers at Pret)
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 4 and beyond
- Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you're ready to take the next step in your career and lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the Pret a Manger family and make a difference in the lives of our customers and team members alike.
*All pay rates quoted are based on London and other expensive cities. Pay rates vary across the UK.
If you would like to know more about the role and all our benefits, please visit https://www.pret.co.uk/en-GB/pret-jobs.
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