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Job Description
To find out more about Life at Vashi visit our careers page.
At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry.
We're looking for an experienced General Manager to join us to oversee our four beautiful stores based in Covent Garden, Canary Wharf, Westfield White City and The Royal Exchange. We're looking for someone who's a natural leader, committed to developing and motivating their teams to create a high-performance culture. You'll have overall responsibility for the retail teams within each store and you'll lead those managers to be accountable for the running of their stores, data collection, stock control, team management, client relations and customer loyalty. You'll be leading from the front in our Flagship store in Covent Garden as a primary base but in this role you'll also be responsible for supporting, developing and managing the teams and the overall running of our 3 other sites.
As our new General Manager, you'll be our key brand ambassador, the main host in our stores, you'll set the tone, and create the space for your teams to deliver an exceptional customer experience. We are looking for a commercially minded, customer-focused leader with comprehensive experience in luxury sales and service, and a thorough understanding of the competitive landscape.
What you will be doing:
- Confidently lead and empower your store teams to deliver engaging, and personal customer experiences that lead to lasting customer relationships.
- Showcase a deep and innate understanding of the luxury customer and what they are looking for from their brand experience.
- Lead from the front, spending the majority of your time on the shop floors engaging with customers, and observing team interactions to inform your strategy.
- Encourage and lead in the hosting of customers in-store, ensuring refreshments are being served and there is a relaxed and welcoming atmosphere.
- Own your stores' performance and operations, with a full understanding of the drivers of the commercials in our business.
- Work with head office teams to ensure the retail operations runs smoothly across the stores
- Drive and coach your store teams to hit their personal KPIs and goals through consistent feedback and a customer approach.
- Lead and develop the managers to ensure consistent leadership for your teams, and inspire them to develop.
- Work with the CRM team to own the clienteling strategy for your store and team, highlighting customers with high potential.
- Host and organise internal and external customer events, ensuring KPIs are met and all customers have a memorable and engaging experience.
- Feedback in a timely manner into the business on customer and commercial trends to influence business decisions.
- Recruit, develop and motivate a high-performing team, focused on exceeding targets.
- Develop and deliver store training programmes, in collaboration with the training team, focused on each store and team's objectives.
- Be at the forefront of developing ideas and take opportunities to improve performance by using knowledge of customers, products, and competitors.
- Ensuring the visual appearance of the stores reflects luxury standards at all times, including the front and back of the house.
Who you are:
- You'll have an entrepreneurial approach, flexible and adaptable to the needs of our business.
- Commercially minded and customer-focused, you're detail-oriented and you'll have substantial managerial experience within a luxury retail or customer service environment.
- Able to develop and nurture top talent, whilst taking a proactive approach to underperformance and action planning.
- Exceptional organisational skills, with the ability to work under pressure, and to tight deadlines whilst maintaining high standards.
- You can demonstrate innovation and initiative to support the vision and goals of the business.
More about us:
At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry. With a workshop in every store, we invite our customers to get closer to the making process than ever before. Our bespoke USP puts customers at the heart of their own product and with access to a rarely seen process, our designers and craftspeople work together with each customer to guide and inspire every Vashi piece. Customers can pull up a chair to customise their design, personalise with an engraving, choose a treasured stone, or design completely from scratch. We’re a fine jewellery brand built on a simple human truth: something you made means more than something you bought.
To find out more about Life at Vashi visit our careers page.