Job Description
As general manager of Charlotte Road, Shoreditch, you will have a strong background in speciality coffee and proven operational experience in hospitality. You will take the lead in setting the benchmark for coffee in Shoreditch, educating the customer base into the world of specialty coffee all the while contributing to how our presence sits in the London, UK, and Europe scene. Origin’s coffee shops showcase our brand and without exception, align with our philosophy. Our general manager’s lead our retail teams, they keep everything running smoothly and drill down to the detail, so nothing is amiss. Brand is key and by working closely with the business owner, directors and function leads on creative direction, strategy and ambition continue to raise not only our bar, but our industries.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
You will have full management and operational responsibility of the day-to-day running, including leading the team on delivering impeccable customer service, identifying the teams learning and development opportunities and progression, including SCA, and weekly reviewing of financial data making operational adjustments to promote profitability. We encourage cross department working; our Director of Coffee will lead on brewing single origin espresso and filter alongside weekly feature coffee and special editions, our Training team will be there when you feel you or your team need a development or a little fine tuning, and our marketing team will be on-hand when you feel you need a push and to get your shop out there some more.
Requirements
To be successful in this role, these are the things that matter the most
- proven experience of working in a reputable speciality coffee and hospitality establishment
- you have an energy and natural talent for creating connections and building relationships in our industry
- an ability to inspire as a hands-on natural leader who can energise and motivate a team of coffee passionate individuals
- experience of demonstrating the best of teamwork
- a love of working under managed pressure
- you have an ability to make busy look calm
- you have confidence in abundance, strengthened by focus and meticulous attention to detail
- you have an enthusiasm for developing a team of staff with their own career progression, training, and development
- a natural ability to make all customers feel like they take priority without compromising on quality
- you fixate over specialty coffee, exceptional food, beverages, and first-class service in equal measure
- you have a strong command of the English language
- a natural flare for being the one that leads the conversation; with solid interpersonal skills, including the ability to coordinate and influence a wide range of cross-department stakeholders, built on a solid foundation of trust and reassurance Origin can deliver
Skills and experience
- educated to degree level in the hospitality or business sector or equivalent level of experience
- proven experience within the coffee industry, including time spent in hospitality with a reputable business
- demonstrable experience and financial understanding delivering against kpi’s and targets including p&l, wages to sales and average transaction value
- demonstrable experience of being self-led with a natural ability to manage and prioritise own workload
- comfortable communicating in person, networking, training, and presenting to people and audiences or similar style social events
- demonstrable experience of working independently and as part of a team led by core values and striving towards business objectives
- experience of working for a B Corp accredited organisation or similar working space, whose core focus is addressing our current climate crisis
- good working knowledge of all MO365 packages and digital systems
Essential behavioural competencies
- commanding of high standards and at ease with demanding people
- an inspiring, enthusiastic, and energised leader
- a strong communicator with conversation and managing people being your strength
- friendly, modestly confident, and personable, good humoured and trustworthy
- attention to detail and diligent – even meticulous – with a good dose of common sense
- efficient, effective, and organised, especially in both the physical and digital world
- informal but 100% professional
- self-motivated with an aptitude to drive your own activity to deliver results
- confidence in your own ability to adapt and navigate your way through an industry in an evolving landscape.
What are we looking for?
Research shows that some people are less likely to apply for a role unless they are 100% qualified. We know that the perfect candidate who ticks every box doesn’t exist and it’s your experience, skills and passion that will set you apart. We prioritise grit, positivity, and the willingness to get stuck in and encourage you to apply even if your experience doesn’t exactly match the job description. Tell us about your achievements, your journey, what you have learnt and why you are confident you are the right person to lead Origins' Charlotte Road shop.
Hiring Process
- Initial phone screening call (30 mins)
- Capabilities and culture-fit interview onsite or remote depending on location and availability (1-1.5 hours)
Support
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best, please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
Benefits
Salary
£30,000 FTE per annum
Nature of contract
Permanent and full-time on rota basis across seven days (two days in succession off including one weekend day as a minimum)
Base
Shoreditch, London
Holidays
29 days holidays including bank holidays and your birthday off, with additional days accrued after two, three- and four-years’ service
Pension
Employer (5%) and Employee (3%) pension contribution
Mental Health and Physical First Aid Training
We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety, and happiness in the workplace
Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay
We recognise the importance of family and provide enhanced pay and to support all parents and their journey to becoming one.
Transitioning at Work Policy
We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity and support our colleagues who identify as trans and provide support through any transitioning process
Financial Wellbeing Support
We have partnered with Wagestream, a financial wellbeing provider who offers financial coaching, money management, debt advice, and individual tailored advice
Employee Assistant Programme
A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work
Continued professional development
We invest in all our employee’s by supporting personal development, encouraging you to broaden your experience and learning potential, led by you
SCA training
Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!
An employee referral scheme
Once you join Origin, you’ll want to introduce like-minded people to us. When you do, they settle in and pass their probation, you earn £200
Other
Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!