Job Description
Role Overview
We are currently seeking a dynamic and experienced General Manager to join our team on a temporary basis, covering a maternity position. The successful candidate will play a pivotal role in leading and managing our spa operations, ensuring the delivery of exceptional service and maintaining our reputation as a premier destination for relaxation and indulgence. As the General Manager, you will oversee a team of dedicated professionals, driving performance, and fostering a positive and collaborative work environment.
About The Gin Spa
The Gin Spa is a unique and luxurious day spa located in the heart of Glasgow, Scotland. As the world’s very first gin-themed spa, we offer a distinctive experience that combines the indulgence of spa treatments with the enjoyment of fine gin. Our mission is to provide our guests with a rejuvenating escape from the stresses of everyday life, offering a haven where they can relax, unwind, and pamper themselves in an atmosphere of elegance and sophistication.
Responsibilities
- Leadership and Team Management
- Provide strong leadership to a team of up to 20 staff members, including spa therapists, receptionists, and support staff.
- Set clear expectations and goals for the team, and ensure alignment with the spa’s vision and values.
- Foster a culture of excellence, teamwork, and continuous improvement, promoting a positive and supportive work environment.
Operational Excellence
- Oversee all aspects of spa operations, including scheduling, inventory management, and facility maintenance.
- Ensure efficient and smooth day-to-day operations, optimizing resource utilization and maximizing productivity.
- Implement and maintain high standards of cleanliness, hygiene, and safety throughout the spa.
Guest Experience and Customer Service
- Uphold the highest standards of customer service, ensuring that guests receive a warm welcome and personalized attention.
- Monitor guest feedback and satisfaction levels, and take proactive measures to address any issues or concerns.
- Continuously seek opportunities to enhance the guest experience and exceed expectations.
Financial Management
- Develop and manage budgets, forecasts, and financial reports, with a focus on maximizing revenue and controlling costs.
- Identify opportunities for revenue growth, such as retail sales, package upgrades, and promotional events.
- Implement strategies to drive profitability and achieve financial targets.
Marketing and Promotion
- Collaborate with the marketing team to develop and implement effective marketing and promotional campaigns, both online and offline.
- Utilise social media platforms, including Instagram (@theginspa), to engage with customers, showcase spa offerings, and attract new business.
- Monitor market trends and competitor activities, and recommend strategies to maintain a competitive edge.
Qualifications and Experience
- Proven experience as a General Manager or similar leadership role in a day spa or hospitality environment.
- Strong leadership and management skills, with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal abilities, with a focus on delivering exceptional customer service.
- Solid understanding of spa operations, including scheduling, inventory management, and regulatory compliance.
- Demonstrated track record of achieving financial targets and driving business growth.
- Flexible availability, including evenings and weekends, to accommodate the needs of the business.
If you are a passionate and experienced leader with a love for hospitality and wellness, we invite you to join us in creating unforgettable experiences for our guests at The Gin Spa.
Package on Offer
- Basic Salary: £35,000
- Plus Bonus and Incentives
- Full package discussed on application
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We look forward to receiving your application and discussing our opportunity with you further.